Conference Event:Conference Hall (Zuiveringshal West) – 2 comments
The Future of Mobile - Industry Leader Interview
- 26 Sept 08 16:00-16:25
In a world with ubiquitous connections, we can talk, work or play at any moment.
with:
Moderator: Kara Swisher, famed technology columnist and host of The Wall Street Journal’s AllThingsD.
Guy Laurence, CEO of Vodafone Netherlands made his career in the media business and is now building
bridges between the media, entertainment and communications industries.
The future of Mobile - Industry Leader Interview Guy Laurence from PICNICCrossmediaweek on Vimeo.
2 comments
Reactie Premium SMS services
@ Frans,
Het is natuurlijk erg vervelend dat je problemen ondervindt met Premium SMS Services. Meer informatie over content en het afmelden van SMS-diensten vind je op:
www.vodafone.nl/prive/handige_diensten/sms_mms_email/sms_infodiensten/overzicht/
Sinds juli 2008 zijn in Nederland twee informatieve sites in de lucht waarop informatie staat over alle SMS-abonnementen die in Nederland worden verkocht:
www.smsgedragscode.nl/ en www.smsdienstenfilter.nl/
Door te zoeken op de shortcode/afzender kun je kijken wie de aanbieder is van een bepaald SMS-abonnement.
De sites en het opstellen van een SMS-Gedragscode zijn een gezamenlijk initiatief van alle partijen die betrokken zijn bij het aanbieden van SMS-diensten in Nederland.
De SMS-Gedragcode is opgesteld om consumenten meer inzicht te geven in de tarieven en voorwaarden voor het gebruik van betaalde SMS-diensten..
Kom je er desondanks niet uit, laat ons dan je mobiele nummer en adresgegevens weten via vodafonewebrelations.nl[at]vodafone.com, dan kijken we naar jouw specifieke situatie en doen we ons uiterste best om je te helpen.
Jan
Vodafone Web Relations
Premium SMS services
Guy, First of all my compliments for a very interesting and informative interview.
There is one area which I would like to comment on though and that is SMS premium services. In my opinion it is OK for Vodafone to concentrate on its core business and leave the content to others, however the abuse that is being made by those others is nothing short of criminal. And unfortunately Vodafone is an instrument for this.
I have personally become a victim of these practices as I am being charged by Vodafone for premium SMS services. I have not requested these services nor do I know anything about them as I do not receive anything on my phone. Your customer srvice has asked me to refer to the provider of these services but as I do not receive any messages I don't know who it is. And they can't tell me either!
I have had many conversations with your customer service reps but they are either unable or unwilling to help me....and the charges just keep piling up. The kickback fee that Vodafone makes is probably reason enough not to want to help customers here.
In a last desperate move I have blocked all payments to Vodafone, however the only reaction that provokes is the blocking of my number. Apparently no-one seems interested in why I have stopped payments.
I would be most grateful, for all consumers, if you could start tackling this problem seriously. And an escalation of my problem to someone who could help me more that the first line help desk, would be even more appreciated.
Kind regards,
Frans Glazener
Logica management Consulting